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Terms and Conditions

This website is owned and operated by MY ROSES PTY LTD (MY ROSES). MY ROSES is a registered Australian Company - ABN 73 092 379 431

MY ROSES customers are responsible for reviewing the terms and conditions of the MY ROSES website.

PRICING All prices are shown in Australian Dollars. GST is included in all prices shown on this website. A Delivery fee is payable in addition to the price of items purchased on the MY ROSES website.

METHODS OF PAYMENT American Express, MasterCard and VISA credit cards are accepted. Our online payments are fully secured using 128-bit encryption via a Secure Certificate. All transactions are processed in real time. NO CREDIT CARD DETAILS ARE STORED. We also provide corporate accounts to eligible businesses. To enquire about a corporate account, please email sales@myroses.com.au

DELIVERY DESTINATIONS Delivery is available in the greater Sydney, Melbourne Canberra, Adelaide, Brisbane and Hobart regions. If the delivery area is not available on the "Send My Roses Shopping Cart" page, we are not able to provide a delivery service for you.

BOOKINGS AND DELIVERY SCHEDULE Deliveries are available Monday to Friday (except Public Holidays). Bookings must be made by 3.00 pm for next business day delivery. While we can accept a booking for a specific date, we are unable to deliver at a specified time.

RECIPIENT NOT HOME Deliveries will be returned to depot. A card will be left at the delivery address with instructions to arrange for re-delivery. A re-delivery fee may be charged.

DAMAGED IN TRANSIT MY ROSES are shipped to you in prime condition, however, if they are damaged in transit, please contact us immediately by email: sales@myroses.com.au (providing your full contact details) to arrange both the return of the damaged goods and a replacement.

CANCELLATIONS Cancellations are only possible with 24 hours notice prior to the delivery date and a $50.00 cancellation fee applies. To cancel a booking send us an email to sales@myroses.com.au with your contact details. DO NOT SEND US YOUR CREDIT CARD DETAILS IN AN EMAIL. When we receive your email we will call you to arrange the cancellation. You will need to be in possession of the credit card used to make the booking. Our bank has advised us refunds are processed within ten working days, on average.

TERMS OF USE You must only use this website for lawful purposes and in a responsible and co-operative manner. You must not:

• use another's personal information, without permission;
• make any fraudulent, or false booking, or requests using this website;
• use this website while impersonating another person;
• post or transmit to or via this website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
• tamper with, hinder the operation of or make unauthorised modifications to this website;
• delete data from this website without our permission;
• knowingly transmit any virus or other disabling feature to this website;
• breach MY ROSES or any third party's rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws in any jurisdiction in using this website;
• frame this website as part of another website or cache this website for commercial benefit;
• commit any act that may amount to a criminal offence or civil breach of any other jurisdiction;
• attempt to do any of the above acts; or
• knowingly permit another person to do any of the above acts.

COPYRIGHT The contents of this website are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trademarks, service marks or trading names of their respective owners, including us. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including, but not limited to text, photographs, graphics, logos, images, messages, code and/or software without our prior written consent.