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do you accept advanced bookings? We only accept advance bookings. Book before 3.00PM for next day delivery. We will accept bookings up to twelve months in advance including early bookings for Valentines Day and Mothers Day.
where do you deliver? We deliver to Sydney, Melbourne, Canberra, Adelaide, Brisbane and Hobart.
do you deliver on the weekend? Deliveries are scheduled Monday to Friday. Bookings due for delivery on a Public Holiday are delivered the following business day.
will my booking be accepted today? Bookings are accepted up to 3.00 PM each day. Example, bookings made before 3.00PM on Monday will be delivered on Tuesday. Bookings made after 3.00PM will be delivered two days later.
why do you only accept advance bookings? We take time to hydrate MY ROSES so they are in premium condition when they are received.
do you sell other types of flowers or gift items? We specialise exclusively in roses. We have a passion for them. While we love many many other flowers, we are true rose lovers.
what payment options do you provide? American Express, MasterCard and VISA credit cards are accepted. Our online payments are fully secured using 128-bit encryption via a Secure Certificate. All transactions are processed in real time. NO CREDIT CARD DETAILS ARE STORED. We also provide corporate accounts to eligible businesses. To enquire about a corporate account, please email: sales@myroses.com.au
what should I do if MY ROSES have been damaged in transit? We want you to enjoy MY ROSES as they are meant to be, simply gorgeous! If your delivery has been damaged in transit contact us immediately by email: sales@myroses.com.au (providing your full contact details) to arrange both the return of the damaged goods and a replacement.
can I cancel my booking? You must provide 24hrs advance notice of a cancellation prior to the delivery date. The cancellation fee is $50.00. The balance will be credited to the credit card used to make payment for the original booking. See Terms and Conditions for details.
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